FAQs -

I’ve never been to the Old Laundry Theatre before – is there a dress code?

Not at all! Please wear whatever you feel comfortable in, it really doesn’t matter.

I need to find somewhere to stay as I don’t live nearby. Can you suggest a hotel or B&B?

The Old Laundry is surrounded by a fantastic array of B&Bs and hotels to suit every budget. Here are some that we like.

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Is The Old Laundry far from Windermere Station?

No, the theatre is in the village of Bowness-on-Windermere which is around 2 miles away from Windermere Station. You can get a bus, taxi or even walk if you are feeling energetic!

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Is there parking near the theatre?

Yes there is a pay and display car park just across the road from the theatre. For more info click here.

I am unable to move around easily, how accessible are the theatre premises?

The Old Laundry Theatre is as accessible as it can be for wheelchair users and people with mobility difficulties, although the Theatre is situated on a hill and access is via a reasonably steep ramp.

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What are your box office opening times?

The box office (ticket office) is open 10am to 5pm each day, but also stays open until 7.00pm on the day of a show.

If I book online can I choose my seats?

Yes you can for most of our shows. If you experience any problems, perhaps because of limited availability, you should call the box office 015394 40972 and they will do their best to accommodate you.

Will I be charged a booking fee when I buy my tickets?

The booking transaction fee is £1.50

What happens if I can’t make the performance after all?

Our tickets are non-refundable, however we sometimes exchange tickets for another performance of the same production, subject to availability. Alternatively, we will try and resell your tickets (after all other tickets have been sold).

I’m picking up my tickets from the box office. When should I do that?

At least half an hour before the performance starts, if possible, certainly no later than 15 minutes beforehand.

Can I go straight into the auditorium to sit down when I arrive?

You may go in and sit down 15 minutes before the performance starts. The bar is open an hour before the performance and our Bistro serves pre-show meals, which must be pre-booked.

What if I arrive late? Can I still get to my seat?

We understand that things can happen to delay your arrival. We do our best to accommodate latecomers but you may not be admitted until a suitable point in the performance so as not to cause disruption to the actors and the audience. Some performers will not allow late entries at all so please do your best to arrive on time.

How do I find out how long the show will be?

The final length of the show isn’t known until shortly before the production opens. The running times appear on the show information page on the website or you can call the box office. Most shows have an interval of 20 minutes.

I’d like to bring my children to see a show. Is there an age limit?

Our child tickets are for those who are 18 or under. Most of our productions are suitable for children unless labelled otherwise, although parents are advised that some may contain mild swearing or violence, or subjects of a sensitive nature. As a general rule, no babies or children under 3 will be admitted for any production unless it is a show aimed at very young children. If an age limit is considered appropriate, guidelines will be published

Am I allowed to take photos or film the show?

The use of all photographic and recording equipment (including mobile phones) is strictly prohibited because of copyright law. We also ask that you turn off your mobile phone or watch alarm before you go into the auditorium.

Does the theatre have any catering facilities?

Yes, we have a licensed Bistro and bar. Our Bistro serves pre-show meals from 6pm. Please make a reservation when you book your tickets either through the box office or online.

Can I pre-order drinks for the interval?

Yes you can, at the bar before the show.

Do you accept or sell theatre vouchers?

No, but we do sell our own Old Laundry Gift Vouchers which may be used to buy tickets or meals at the theatre.