Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email email@example.com to update your preferences.
Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.
If you sign up to our email list, your details will also be held on MailChimp which is integrated with the Ticketsolve system.
We will never sell any part of your data, nor share it with anyone.
The information we collect
We may collect, store and use the following types of personal data:
– Details of any transactions you have made when booking tickets.
– Information that you provide to us for the purpose of registering with us.
– Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
– Any other information that you choose to send to us.
How we will use this information
We may use your information to contact you about further events and services that you have requested. We may also contact you regarding events and services which we think may be interesting to you, but only if you choose to allow us to do this when providing us with your details. If you no longer wish for us to use your information in this way, please contact us.
Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.
Disclosure of information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that Old Laundry Theatre may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.
If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us.